Frequently asked questions
What you usually ask me
Shipping, lead times, care and bespoke orders. If your answer is not here, write to me.
Do you ship across Spain and the European Union?
Yes. Pieces are shipped from Spain to the mainland, the Balearic Islands and the countries of the European Union. For other destinations, write to me before ordering and I will confirm whether it is possible and on what terms.
How long does a handmade piece take to arrive?
If the piece is in stock, delivery within Spain usually takes 2 to 5 working days, as an indication only. If it has to be woven, I will tell you the making time before confirming the order: a handmade piece takes the time it needs.
Can I return or exchange a piece?
Yes, within the statutory withdrawal period, provided the piece is unused and in its original condition. Bespoke pieces are excluded. The full conditions are on the shipping and returns page.
How do I care for a crochet bag?
Store it filled with tissue paper so it keeps its shape, away from direct light. Treat marks dry or with a barely damp cloth, without rubbing or soaking. Avoid hanging excessive weight from the handles.
Do you take bespoke orders?
Yes, whenever the atelier calendar allows. Tell me the colour, the use and the occasion through the contact form or on Instagram, and I will suggest a piece and a lead time.
Is payment secure?
This version of the site is a demonstration: no payment is taken. On the final store, payment will be handled by a secure, encrypted payment gateway, and card details will never pass through our servers.
What does “limited edition” mean?
That each design is woven in just a few pieces, numbered one by one. Once the edition is sold out, the design is not produced again. Small differences in stitch or shade between two pieces are the proof that they are made by hand.
Can I contact you on Instagram?
Of course. Send me a direct message at @designbysophie1: it is where I share new pieces and where I reply every day.